Author: nypryan76

Unauthorized by owner charge and work! Spoiler alert this is for a 5 minute job and a 10$ piece and they wanted $3672! On Friday July 12th I received a credit card alert for $504. The Charge was from from “Fast of Florida” I was definitely not prepared for this! We had called Fast of Florida to come in and address a running toilet because we are renting the property out and we are out of state, and the tenant(s) had notified us that the toilet was consistently running. When they got there the “tech” did their diagnosis and then presented 3 options on the ipad to a 19 year old college student ( who is obviously not the owner and was not the person who put in the request for service which was done by the owner). Option 1…which was labeled their “best option” was to replace 3 toilets at a cost of $3672! Option 2 was to replace the “guts” of all 3 toilets ( which they call a “rebuild”) The part for this rebuild is about $30 at home depot and takes about 20 minutes- I had just “rebuilt” one of these toilets 2 weeks ago. ..their charge for that would have been 395/toilet or 1185 in total. Option 3 was replace 3 toilet flappers at a cost of 165/flapper for a total of $504 to install!!! This is a $10 piece and takes no tools or skills to replace. They asked her which she wanted to do…Thank God she chose the cheapest, but obviously still a rip off option…which again she did not place the call for service and had no authority to make any decisions and was obviously being completely taken advantage of due to her inexperience, feeling high pressured by the “option” of it costing $3672 and her vulnerability as a young girl of 19. I have the “options” estimates now and am ready to pursue further action. When a company offers 3 options including to replace a toilet at $1224 x 3 toilets for $3672 total ( no matter what the cost) for a flapper fix which costs 10$ and would take anyone who is unskilled 5 minutes to clip on they are obviously predators!